R L B Technology Ltd, trading as RL Software Design ("we", "us", "our") is committed to protecting your privacy and handling your personal data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. This policy explains what personal data we collect through this website, why we collect it, the legal basis on which we rely, and the rights available to you.
Who we are (Data Controller)
R L B Technology Ltd is the data controller responsible for the personal data collected via this website.
For our full registered company and ICO registration details, please contact us at info@rlprojects.co.uk and we will provide them.
- Legal entity: R L B Technology Ltd
- Contact: info@rlprojects.co.uk
Information we collect
We only collect the personal data you choose to give us and a small amount of privacy-friendly, anonymous usage data.
- Contact & enquiry data — your name and email address, your company and phone number if you choose to give them, and the content of your message when you use our contact form.
- Usage data — anonymous, aggregated analytics (pages viewed, referrer, approximate country). This is collected without cookies and cannot identify you individually.
How and why we use your information
We use your personal data to respond to your enquiries and to provide and improve our services and website. We do not send marketing emails, and we will never sell your personal data or use it for advertising.
Legal basis for processing
We rely on the following lawful bases under UK GDPR:
- Legitimate interests — for responding to your enquiries and operating and securing our business, balanced against your rights.
- Performance of a contract — where processing is necessary to provide services you have requested.
Sharing your data and third-party processors
We do not sell your data. We share it only with trusted service providers who process it on our behalf under written agreements, and only as needed to run our website and services. These currently include:
- Email delivery provider (transactional and enquiry emails)
- Website hosting and infrastructure provider
- Privacy-friendly, cookieless website analytics provider
International transfers
Where any provider processes data outside the UK, we ensure an appropriate safeguard is in place — such as a UK adequacy decision or the International Data Transfer Agreement (IDTA) — so your data receives an equivalent level of protection.
Data retention
We keep personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry correspondence is typically retained for up to 24 months.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data ("right to be forgotten")
- Object to, or request restriction of, our processing
- Data portability
Complaints
To exercise any of your rights, email info@rlprojects.co.uk and we will respond within one month. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we would appreciate the chance to resolve your concern first.
Cookies
Our website uses only essential cookies and cookieless analytics. For full details, see our Cookie Policy.
Questions? Contact us.